Frequently Asked Questions
Why is soy wax better than other wax?
Overall soy wax provides a cleaner, healthier, and more ecofriendly candle.
We choose to use 100% soy wax because it provides a carbon neutral burn.
Soy is also a renewable resource and is sourced from the United States.
Many companies choose to use paraffin wax because it provides a strong fragrance, however after much research it has also been determined that paraffin wax burns hotter and faster and emits toxic soot because it is a derivitive of petroleum.
Palm oil wax and coconut oil wax are also popular candle waxes, but are very controversial in their farming and harvesting practices.
How is soy wax made?
Soy beans are husked and dried into flake form, then the oil is extracted from the flakes and hydrogenated. The hydrogenation alters the chemical compound so that soy bean oil is a solid at room temperature, this gives you soy wax!
Do you use essential oils in your candles?
Our soy candles are made with high quality fragrance oils that contain components of essential oils, but we do not use straight essential oils. While we love essential oils, fragrance oils are better suited for use in candles, as the scent throw is stronger.
The other problem with using essential oils in candles is that essential oils are volatile, meaning they vaporize very easily (which is great when diffusing). However, this also means that they are not as stable as fragrance oils, and when burned in a candle, the essential oil loses it’s aromatherapy properties making it useless for that purpose. Some essential oils can even become toxic when burned.
What is the best way to burn my candle?
Our recommended burn time is 3-4 hours.
Be sure to trim the wick to 1/4" before each lighting. You may trim your wick with your fingers, by using scissors, or by using a wick trimmer. Our favorite way to trim the wick is by tapping it with a long lighter prior to lighting, this will break the wick off right where it becomes brittle. As a safety precaution, never leave wick trimmings (matches or other debris) in your candle jar!
If you light your candle and the flame is flickering it is likely that your wick is too long or your candle is in a drafty area. Immediately extinguish your candle, trim the wick, check for drafts, and then relight.
Always allow the melt pool to reach the edges of the jar before extinguishing - this is especially important with our soy candles. Doing so not only allows for even burning, but prevents "tunneling" which is when wax builds up along the sides of the jar.
Never leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.
Can the jar be repurposed?
Absolutely! We chose high quality vessels due to their versatility and reusable nature. Once your candle is extinguished, just pour out the wax or chip it out if it has hardened. Then wash with soap and hot water.
Are your candles vegan?
Yes! We do not use any animal products such as beeswax or stearic acid.
Why are there wet spots on my candle?
Wet spots are the spots or patches in jar candles that appear to have air or a wet spot showing through the glass between the wax and the jar. This is simply where the wax is either touching or not touching the jar which will change depending on the temperature. Wet spots are extremely common and will not inhibit the functionality of your candle, just the aesthetic appeal. If you look closely you will notice that all candles (even those from famous companies) have wet spots, and this is why many companies choose to pour their candles in tins or other opaque vessels.
What is frosting?
Frosting is the growth of crystals in vegetable oils. Frosting may cause a candle to look dry or have a crumble like appearance on the top which is simply a characteristic of that crystal structure. It has nothing to do with the candle “drying out” and does not effect the quality or longevity of the candle.
Why is my candle sweating or melting when not lit?
Soy wax is a natural material and is sensitive to temperature change. The natural oil can separate from the soy wax but it does not affect the quality of the candle, the way it burns, or the scent throw.
Because soy wax has a low melting point, you may find that it will start to melt if left in direct sunlight or in a warm vehicle. We recommend always leaving your candles in an upright position while transporting them in the event that they get too warm. If they do melt, just take them to a cooler area and allow the wax to reharden.
What are phthalates?
Phthalates, or phthalate esters, are esters of phthalic acid. They are used to dissolve raw materials when making fragrance oils. They have been used for many decades in a myriad of pharmaceuticals, household and industrial products.
Do you offer wholesale ordering?
Yes! Please email us at firstname.lastname@example.org for terms and conditions.
Do you offer custom ordering?
Yes! We have made candles for weddings, baby showers, memorial services, and much more. Please send us an email at email@example.com with your request.
What are wax melts and how do I use them?
Why don't you offer those cute dough bowl candles?
While we love the look of dough bowl candles, we would never sell candles in vessels such as dough bowls or coconut shells because they are highly flammable.
Do you make wood wick candles?
We do not make wood wick candles at this time. While we love the concept of wood wicks, we have done much research and testing and have found that candles just do not to burn properly with wooden wicks.